Refund policy
We appreciate your business and trust in our products and services. Here's our return policy:
To ensure your satisfaction, we offer a 30-day return policy. You can request a return within 30 days of receiving your item.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at info@bearthedoodle.com. or our contact page. If your return is accepted, we’ll provide you with a return shipping label and instructions on how and where to send your package. Remember, items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon receipt. If the item is defective or damaged, or if you receive the wrong item, contact us immediately so we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), sale items, or gift cards. Additionally, we do not accept returns for digital products. If you have questions or concerns about a specific item, feel free to reach out to us.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
Refunds
At Bear the Doodle™, we aim to provide you with the best shopping experience possible. If circumstances arise that require a refund, please read our refund policy carefully.
1. Shipped and In Transit Orders
Orders that are in transit are not eligible for a refund. If you wish to request a refund for an order that is in transit, please follow the guidelines below:
2. Refusal of Delivery while in Transit
If you no longer want the product, you may refuse delivery when the carrier attempts to deliver your package. Once the package is returned to us, you’ll be automatically refunded on your original payment method.
3. Delayed Packages
Sometimes packages may take longer to arrive than expected due to unforeseen circumstances. Here are some important points to consider:
- Packages are not considered "lost" by the United States Postal Service (USPS) until 30 days have passed from the date of shipment. If your package has not been delivered within this timeframe, please contact us.
- Please ensure that the shipping address provided during checkout is accurate to minimize any potential delivery issues.
4. Exceptions
While most orders are covered by our refund policy, please note that there are exceptions for specific products or promotions. Digital products are non-refundable. Any exceptions will be explicitly stated at the time of purchase and will supersede this policy.
5. Contact Us if you still have questions. We are here to help.
If you have any questions or concerns regarding our refund policy, the status of your order, or if you believe your package may be lost after the 30-day USPS waiting period, please contact our customer support team at info@bearthedoodle.com. We are here to assist you and address your inquiries promptly.
By making a purchase with Bear the Doodle™, you acknowledge and agree to the terms and conditions outlined in this refund policy. We reserve the right to modify or update this policy as needed without prior notice. Please check our website for the most current version of our refund policy before making any purchases.
We value your patronage and confidence in the quality of our products and services.
